FAQ’s
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Medical Billing Services
We provide solutions to medical billing companies, hospitals, physicians and group practices. With a team of trained billers and certified coders, Medrona partners with over 1600 doctors across the nation in over 30 states. We have extensive experience managing billing across radiology, anesthesia, geriatrics, family medicine, primary care, multi-specialty medicine, and more.
Our team of certified coders and highly experienced billers comes with over 10 years of experience managing complex, high volume transactions across several medical specialties.
Per Medical Group Management Association (MGMA) statistics, companies which have 90% first pass payment and accounts receivables > 120 days at under 10%, tend to report an average increase of 15% in collected revenues. Medrona works with our clients to achieve these standards.
- Charges and Payments – within 24 hrs.
- Denials – within 48 hrs.
We have dedicated staff identifying routine changes to rules, regulations and guidelines. Our teams have ongoing training to ensure they are up-to-date on these changes.
We work within the policy and procedural framework laid out in the Center for Medicare & Medicaid Services (CMS) Guidelines.
Coding Services
Yes. Our coders are ICD-10 certified and can work with your team to transition from ICD-9 to ICD-10 without impacting your operational standards.
Yes. We have certified coders who will review your charts for compliance with reimbursement protocols.
Yes. Our certified coders will review your charts and create a matrix of data points to validate the level of service selected, and also identify gaps in the data points that can help physicians optimize the coding of E&M visits.
Information security
All our policies, protocols, procedures, emails and access to client servers are structured to be compliant with HIPAA regulation
All records are electronically archived and retained for up to 3 years.
Working with Medrona
We have a 30-day trial period for physicians and hospitals. During this time we help you evaluate our processes, understand the workflow between our teams, and do a trial run of some of our services so you can see how it works within your environment.
- We want to help you transition to our team as easily as possible. Medrona has a dedicated onboarding team who will work with you and our operations team to help set up your account, processes and services within 30 days of your contract.
You get a service and support team that is focused on the success of your account.
As soon as you sign with Medrona, we will assign an account manager to work with you on an ongoing basis. Your account manager is your point of contact for all communications, status updates, reports, etc.
In addition, you will have a dedicated staff that is only assigned to work on your account. They will build specific expertise tailored to your practice and specialties, and work with you to optimize your medical billing process.
We research payer protocols and submit clean claims to ensure negligible denials. Also, we work with you and your team to identify primary causes for denials and help develop solutions to manage recurrent denials.
We accept payment through wire transfers, credit cards and checks.
Yes. We do Physician Quality Reporting System (PQRS) review and reporting for our clients.
- Manage Costs
- Eliminate Operational Challenges
- Digital Workflow Solutions
- Reliable Onshore/ Offshore partner
- Open, Dependable, Connected relationship
- No hassle engagement
- Automation & AI enabled services
Why Medrona?
Dependable. Open. Connected
- In choosing Medrona, you choose decades of hands-on knowledge in medical billing.
- Medrona offers cutting edge services and round the clock business continuity from our offices in the US and India.
- Medrona’s domain knowledge experts specialize in staff extension support for medical billing companies, physicians and group practices, hospital-owned and contracted ambulatory provider networks (APNs) and laboratory billing.
- With Medrona as your healthcare solutions partner, you will be able to not only meet, but also exceed your financial and operational goals to accelerate pace of revenue generation, reduce costs and increase cash flow.
The Medrona Assurance
At Medrona, we work on your billing system at your schedule (supporting 24 hour processing with time zone specific work schedules) using your processes on tasks chosen and managed by your leadership. With us, you are at the helm.
Flexible Pricing
We believe that no deal is too small for us to work on or too big for us to conquer.
Information Security
We lay the groundwork to assess the unique requirements of clients
Skills Certifications
We have nurtured a continuous learning environment to ensure
Technology Infrastructure
Our multi location business continuity centres help us fulfil our commitments.